The need for retaining a thorough maintenance & support plan is never
as evident as when your system is down. However, even a single
communications system component failure can be more costly than a
year’s worth of maintenance coverage. CSM offers coverage plans that
can be scaled-down or comprehensive, depending on your company’s
needs.
Why Choose a CSM Maintenance & Support Plan?
- Offers significant operational and financial benefits
- Provides proactive measurement to ensure the systems’
reliability and functionality
- Covers all system components for a consistent and predictable
cost which can be budgeted monthly or annually
- Have ability to receive additional savings (up to 40%) through
prepaid and multi-year coverage plans
- Receive free minor programming changes
- Access to CSM’s web-based Help Desk
- Enjoy priority dispatch over non-maintenance customers and
enhanced support for your internal users
Types of Plans Offered
You can choose from a variety of need-based maintenance plans
tailored to the size and complexity of your communications systems.
- Basic: coverage Monday through Friday / 8:00 am to 5:00 pm
EST
- Standard: coverage Monday through Sunday / 24 hours x 365
days per year
- Premium: coverage planned for special needs
Range of Services
- Routine maintenance scheduled at regular intervals
(including backup media, cleaning filters, and inspecting the
overall operation of your system)
- Preventive maintenance/system cleaning
- Emergency response on major outages
- System monitoring and problem escalation to systems
manufacturer when required (with CSM taking ownership for
managing its resolution)
- Spares provisioning (i.e. “Crash Kits” – critical components
inventory)
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