If your company has decided to delay a new system purchase and,
instead, has decided to upgrade your existing equipment, CSM can
help. We offer a full range of product and technical expertise to
help you make the most of your current voice and data systems.
Our biggest asset in this area is our ability to enhance your
current system using a "street-smart" solution that you won't find
in any manual. Companies have been amazed by our ability to create
unique plans-of-attack that keep costs down. And bring their
equipment to new life. But for our technicians, it's all in a day's work because they've seen it all and have been trained to anticipate
it all.
Our team of technical experts and engineers has hundreds of years
combined experience. They have worked with virtually every
application and system out there, no matter how old. So these
experts know how to adjust, configure and maintain your
system regardless of how simple or complex.
Benefits/ROI
Here's what CSM's traditional telephone system expertise can do for your system:
- Enhance equipment functionality by tapping into current features that
were never used before
- Avoid the capital expenditure of purchasing new equipment
- Minimize involvement of company resources that would be required in a
new system bid & implementation
- Improve ROI of existing equipment by extending current system's life
cycle
- Offer new functionality to end-users, thus improving user efficiency and
productivity
Specifically, our traditional telephone system services can help you:
- Maintain and support your current equipment. Whether you have a
3-year-old system that is outside of manufacturer warranty or a last
generation system that requires service, we can maintain it to keep working
for your specific needs. We can also support a variety of system peripherals
(i.e. voicemail, call recording, unified messaging) to further maximize your
initial investment.
- Improve the functionality of your current equipment. Many companies are
surprised to learn that their current equipment has "built-in" features and
functionality that they didn't know existed. That's where we come in. CSM
can help educate your team and reconfigure your current system to help it do
the things you need for your business. This is a high value, low-cost
alternative to purchasing new equipment.
- Support equipment that is no longer available. CSM's technical service
team has over 500 years combined experience. Many came to us directly from
our manufacturers with over 15 years experience. So, they often know how to
support equipment that even the manufacturers won't support anymore.
Range of Services
CSM's breadth of experience allows us to help with all, or any portion, of your
telephone system needs. Our services here range from system checks to audits to
ongoing support & maintenance to product enhancements to training. |
CSM supports select product from the following manufacturers:
HiPath 2000, 3000, 4000, 5000; Hicom 150E/H, 300H, Xpressions,
ProCenter, Vuesion
Routers, Switches and Unified Communications Manager
Coral I, II & III; Coral SL; Coral IPx 500, 800, 3000, 4000 &
Office; Coral Mail, Emerald ICE
Comdial DSU, DXP, FX-II, DX-80, DX-120; Vodavi XTS, XTSc,
XTS-IP, Pathfinder
Norstar Compact, 308, 616, 824, MICS & BCS; Call Pilot
Various product lines and models
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