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Overview
Products Overview
Business Benefits
IP Telephony User Scenarios
How will CSM's IP Telephony Solutions help you with real-world business issues? The following scenarios show how:
The IT manager of a mid-sized business wants a communications system that will grow with the business and streamline voice and data operations over one networked infrastructure.
A small municipality wants to improve communication services throughout the
main city hall campus, while at the same time reducing communication costs.
A regional bank's new office needs to network with the company's other locations quickly, powerfully and inexpensively.
A manufacturing company wants to test IP Telephony at a small plant first, to determine if it can improve service and save money for the entire company.
A medical billing and management company needs to expand and improve their large, centralized call center operation.
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Back
Mid-size Business Prepares to Broaden Networking Capabilities
The IT manager of a medium-size business is preparing to upgrade and expand the company's networking capabilities. The company currently fits within a single site location with a sizable number of remote workers but it is growing, and multiple sites are on the horizon. The IT manager wants a platform that will continue to grow with the business and will streamline voice and data operations over one networked infrastructure.
The HiPath 3800 Media Server with a HG1500 Media gateway is the perfect fit for his growing
business.
Click here to download a network map (PDF)
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Small Municipality Back
Small Municipality Wants to Improve Communication Services
The site administrator of a small city wants to improve communication services throughout the
network, while at the same time reducing communication costs. The new, more robust telephony system must support
administrative offices, public safety, public works and emergency services while leveraging the Ethernet data network currently in place. The administrator wants a multi-purpose communications solution to improve the
city's return on investment.
That is a tall order, but the HiPath 8800 Media Server with a HG1500 Media Gateway controlling several other sites provides the benefits of a single system with survivability where needed.Click here to download a network map (PDF)
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A Regional Bank Back
A Regional Bank Needs to Connect Remote Offices
A growing community bank goes regional as it opens a new office in another
market. It is critical that the new office be connected to the company's other
offices served by existing Siemens servers quickly, powerfully and inexpensively. The technology manager is considering moving the entire system into IP, but wants to start with the new office first.
Upgrading and IP-enabling their current HiPath servers and networking them to the new
HiPath 4000 can help unify and integrate communications and fully IP-enable this geographically dispersed company:
Click here to download a network map (PDF)
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A Manufacturing Company Back
Mid-Size Manufacturing Company Looks for Voice over IP Capabilities
The communications manager at a mid-size manufacturing company believes that Voice over IP (VoIP) will promote efficiencies and cost savings to her business. She wants to extend VoIP features and reliability across the enterprise, but first she needs to validate IP-enabled voice systems as a cost savings, using a small plant as a test location. She also needs to confirm that VoIP can integrate smoothly with the company's current voice communications infrastructure.
Migrating her 9200 system to an HiPath 3000 can help her take this initial step, and move gradually to a full VoIP network at a pace, and cost, that meets the company's needs.
Click here to download a network map (PDF)
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A Medical Billing and Management Company Back
Medical Billing and Management Company Plans to Diversity Their Call Center Operations
The technology manager at a medium-to-large-sized medical billing company feels it is time to improve the company's large, centralized call center operation by adding
a smaller call center at another enterprise sites. All the call centers need to be smoothly integrated and the new system needs to make good use of existing infrastructure.
By migrating their Hicom 300H server to an HiPath 4000 system controlling two locations and networked to another, the expanded call center operation can powerfully and transparently service the entire customer base.
Click here to download a network map (PDF)
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