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Overview
Products Overview
User Scenarios
Solutions & Applications Overview
CSM's Converged Communications Solutions are targeted at enterprises that fit one or more of the criteria in the following profile:
 Has a mobile workforce (especially one that is dealing with problems of phone, e-mail, and voice-mail tag)
Requires real-time or fast response of information to customer requests (particularly if this information
requires access to "knowledge" workers within the organization)
Knowledge-based industry with distributed reservoirs of information
Team-based development organizations that may be distributed geographically or across functions (ie. multi-
functional core teams)
Knowledge-based sales teams (ie. requiring ready access back to internal experts)
High level of collaboration required (ie. consulting organizations)
Rapidly changing environment that requires fast information (ie financial services) and quick response
Anyone using instant messaging today
Applications/Target Verticals
Call Center/CRM
Financial Services
Field Sales/Technical Field
Distributed Group Collaboration
Consulting/Professional Services
High Technology
Sales and Support Teams
Multi-Function Core Teams
Development Teams
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