The availability of a global telecommunications infrastructure has allowed enterprises
to become more distributed and to operate key business functions such as finance,
manufacturing, and customer contact centers across the world. In a quest for
increased profitability and efficiency, the outsourcing and offshoring of non-core
competencies to geographic areas with high-skilled and low-cost labor availability
have become increasingly popular.

CEOs of enterprises that are looking to increase market share and attract new
customers in this increasingly globalizing world need to realize that there is a real
threat that inefficient and ineffective communications and collaboration throughout the
entire business process will hamper the achievability of shared business goals.

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