Improved customer service is at the forefront of the agenda for all levels of government. However, achieving excellence in customer service is a challenge for most government organizations, as they aim to provide services across multiple disciplines. Departments often act as separate business units, using disparate systems, meaning communications are complex and disjointed. The result is poor customer service, as callers are often required to dial several numbers before reaching the department or person they are looking for.
CSM offers government the means to overcome these challenges and provide an efficient and effective means to communicate across diverse systems and to work with government clients to achieve coordinated customer service.
CSM's
IP
telephony
solution
provides
the
interoperability
that
government
institutions
require,
as
well
as
the
ongoing
need
for
controlling
costs,
facilitating
collaboration,
and
providing
a
secure
communications
environment.
Siemens
HiPath
IP
Communications
Portfolio
is
receiving
wide
praise
from
local,
state
and
federal
agencies.
It's
easy
to
install,
simple
to
manage,
and
delivers
robust
features
-
all
with
an
inherently
reliable
architecture.
Government
institutions
can
directly
benefit
by
deploying
an
IP
phone
system.
If
employees
relocate
- or
if
branch
managers
move
to
different
areas
inside
or
outside
the
company
-
they
can
use
any
telephone
in
the
system
and
have
all
their
calls
routed
to
that
specific
phone.
CSM
has
several
government
and
Utility
customers,
including
the
City
of
Saint
Pete
Beach,
The City
of
Gulfport,
and
Central
Florida
Electric
Cooperative.
Combined
with
Siemens
vast
experience
in the
government
and
utilities
sector
as a
State
contract
agent,
CSM
provides
an
unique
ability
to
deploy
world
class IP
communications
solutions
below
the
State of
Florida
contract
price.
For
a
close-up
look
at
how
CSM
can
benefit
a
government
agency
or
utility
company,
see
the
success
stories
below.
NASA 
City of
Gulfport,
Florida